Frequently asked questions

• How do I place an order?

  Simply browse our store, add items to your cart, and proceed to checkout. You can pay securely using a variety of payment methods.

• Can I modify or cancel my order after placing it?

  Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at info@majidfoods.com.

• Do you offer bulk or wholesale ordering?

  Yes! If you're interested in bulk purchases, please reach out to us directly at info@majidfoods.com and we'll be happy to discuss options.

• Where do you ship?

  We currently ship within the Southeast United States. Stay tuned as we expand our shipping regions.

• How long does shipping take?

  Standard shipping typically takes 2-3 business days. Expedited options may be available at checkout.

• What is your return policy?

  Due to the perishable nature of our products, we do not accept returns or exchanges.

  However, your satisfaction is important to us. If there is an issue with your order, please contact us within 24 hours of delivery with your order number and photos of the product.

  We may offer a replacement, store credit, or refund in cases where:

  • Items arrive damaged or spoiled
  • Incorrect items were received
  • Products are unsafe to consume

  Please note:

  • Products may arrive partially thawed but are still safe to refreeze and consume
  • We are not responsible for incorrect addresses or packages left unattended after delivery

  We stand behind our quality and will always work to make things right.

• Are your products halal?

  Yes — all Majid Foods products are 100% halal.

  Our meats are sourced from trusted partners who follow strict halal standards, including hand-slaughtered (Zabiha) practices. We prioritize quality, transparency, and integrity in every product we offer.

• Where do you source your meat from?

  We source from a curated network of trusted farms and producers, including premium partners like Thomas Farms (Australia) and select U.S. farms.

  Our focus is simple:

  • High-quality genetics (including Wagyu and premium Angus)
  • Ethical animal treatment
  • Clean, controlled processing environments
  • Consistent, reliable supply chains

  We don’t chase the cheapest option — we select what meets our standard.

• How is the meat shipped to my door?

  Your order is shipped frozen and carefully packed in insulated boxes with dry ice or gel packs to maintain safe temperatures throughout transit.

  • Flash-frozen to lock in freshness
  • Temperature-controlled packaging
  • Delivered within 1–3 days depending on location

  Your meat arrives in peak condition — just like it left our facility.

• How is this different from the halal meat at my local grocery store?

  Most grocery store halal options focus on accessibility — we focus on quality.

  Here’s the difference:

  Majid Foods

  • Premium cuts (Wagyu, grass-fed, higher-grade beef)
  • Strict halal certification and sourcing transparency
  • Carefully selected suppliers
  • Consistent quality across every order
  • Direct-to-door convenience

  Typical grocery store halal

  • Limited selection
  • Inconsistent sourcing
  • Lower grading standards
  • Often unclear handling practices

  We’re built for people who care about what they eat — not just that it’s halal, but that it’s exceptional.