Refund policy

Majid Foods sells frozen perishable meat. Because of that, we do not accept returns or exchanges of product that has already been delivered, except in the make-right cases below.

Before your order ships  
You can ask us to modify or cancel an order by emailing info@majidfoods.com as soon as possible. We can usually help within 24 hours of placement if we have not already started preparing, packing, or handing the order to our delivery or carrier partners. Once preparation has started on our fixed ship schedule (typically Tuesdays and Thursdays), that shipment may still go out.

After delivery — when we will make it right  
Please inspect your order when it arrives. Contact us within 24 hours of delivery at info@majidfoods.com with your order number and clear photos if:  
- Items arrived damaged or spoiled  
- You received incorrect items  
- Product is unsafe to consume  

In those cases we may offer a replacement, store credit, or refund after we review what happened. We stand behind our quality and will work to make things right.

What is normal (not a defect)  
Product ships frozen and should stay frozen in transit. Ice crystals inside packaging are normal on frozen product. Deli items (pepperoni, salami, smoked meats) are often not vacuum-sealed at the source, so they may show ice or dryness more than vacuum-sealed chicken and beef. That is not damage and does not affect the meat once cooked. Printed dates on packages reflect refrigerated shelf life; our product is kept frozen through the cold chain, which holds quality beyond that printed refrigerated date. Products may arrive partially thawed and are still safe to refreeze and consume when handled promptly.

What we are not responsible for  
We are not responsible for incorrect delivery addresses provided at checkout, or for packages left unattended after delivery.

How refunds are issued  
If we approve a refund, it goes back to your original payment method. Bank or card posting times vary. If more than 15 business days have passed since we told you a refund was approved and you still do not see it, email info@majidfoods.com.

Subscriptions and other purchase options  
Cancelling a subscription or other purchase option stops future billing and future deliveries. It does not automatically refund shipments you already received. See our Purchase options cancellation policy for how those plans work.

Questions  
info@majidfoods.com