Frequently Asked Questions
questions.
Everything you need to know about ordering, shipping, our products, and our halal standards. Can't find your answer? We're always happy to help.
Ordering
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You can pay securely using a variety of payment methods including credit cards, Shop Pay, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at info@majidfoods.com and we'll do our best to accommodate your request.
Do you offer bulk or wholesale ordering?
Yes — if you're interested in bulk purchases, please reach out to us directly at info@majidfoods.com and we'll be happy to discuss options tailored to your needs.
Shipping & Delivery
Which states do you ship to?
We ship frozen to Florida, Georgia, Alabama, South Carolina, North Carolina, Tennessee, Louisiana and Mississippi. Our range is set by how far product can travel by ground and still arrive properly frozen. We're working on expanding north — email us and we'll let you know when we reach you.
What days do you ship?
Orders ship Tuesdays and Thursdays. If you order after Wednesday, your order goes out the following Tuesday. We ship on a fixed schedule rather than daily so that nothing sits in a warehouse over a weekend.
Do you deliver locally in South Florida?
Yes Broward County: Tuesday, Thursday, Saturday and Sunday. Palm Beach County: Tuesday and Saturday. Miami-Dade County: Thursday and Sunday. Enter your ZIP at checkout to see the days available to you.
How long does shipping take?
Standard shipping typically takes 2–3 business days. Expedited options may be available at checkout depending on your location.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to monitor your delivery status in real time.
Returns & Refunds
What is your return policy?
Due to the perishable nature of our products, we do not accept returns or exchanges. However, your satisfaction is important to us.
If there is an issue with your order, please contact us within 24 hours of delivery with your order number and photos of the product. We may offer a replacement, store credit, or refund in cases where:
- Items arrive damaged or spoiled
- Incorrect items were received
- Products are unsafe to consume
Please note: products may arrive partially thawed but are still safe to refreeze and consume. We are not responsible for incorrect addresses or packages left unattended after delivery.
We stand behind our quality and will always work to make things right.
Products
Are your products halal?
Yes — all Majid Foods products are 100% halal. Our meats are sourced from trusted partners who follow strict halal standards, including hand-slaughtered (Zabiha) practices, and are certified by named independent bodies including HFSAA, HMS, HMA, IFANCA, and ISWA.
We prioritise quality, transparency, and integrity in every product we offer. See our full certification breakdown →
Is your meat fresh or frozen?
Frozen, and it stays frozen from our supplier to your door. Freezing is how we keep meat safe without preservatives and how we ship it beyond our delivery radius. Most of our customers freeze meat at home anyway — we're just doing it properly from the start.
Why does my order have ice crystals, or look dry in places?
Ice inside the packaging is normal on frozen product. Our deli items — pepperoni, salami, the smoked meats — aren't vacuum sealed at the source, so they show it more than our vacuum-sealed chicken and beef. It isn't damage, and it doesn't affect the meat once cooked. If something looks wrong to you, send us a photo and we'll make it right.
What about the date printed on the package?
Printed dates on meat reflect refrigerated shelf life. Our product is frozen at every stage and never thaws in transit, which holds it well beyond that date. If you ever receive something you're unsure about, contact us and we'll sort it out.
Do you carry organic or allergen-free options?
We currently offer select organic options, including organic ground beef and burgers. While not all of our products are organic or allergen-free, we're continuously working to expand our selection — so stay tuned for more options in the future.
Account & Payments
Do I need an account to order?
No — you can check out as a guest. However, creating an account lets you track orders, save addresses, and enjoy a faster checkout experience.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Still have questions?
We'd love to help. Reach out and we'll get back to you as soon as possible.