Cancellation policy

This policy covers products sold with a purchase option on Majid Foods (majidfoods.com), including subscriptions, pre-orders, and other deferred or recurring purchase plans. One-time purchases without a purchase option follow our standard order and refund practices instead.

What you agree to  
By choosing a purchase option at checkout, you authorize Majid Foods to charge the payment method you provide for the amounts, timing, and frequency shown on the product page and at checkout, until the purchase option is fulfilled or you cancel as described below.

How to cancel or change a purchase option  
You can cancel or change a subscription or other purchase option at any time through your customer account (where available) or by emailing info@majidfoods.com with your order or subscription details. Cancellation stops future billing and future deliveries for that purchase option.

Orders already in progress  
Because our products are frozen perishable meat and we ship on a fixed schedule (typically Tuesdays and Thursdays), an upcoming shipment that has already been prepared, packed, or handed to our delivery/carrier partners may still go out and be charged. If you cancel before we begin preparing that shipment, we will not bill or ship that cycle. Contact us as soon as possible — orders can usually be modified or cancelled within 24 hours of placement if preparation has not started.

Pre-orders and deferred shipments  
If you purchase a pre-order or deferred purchase option, we will charge and ship according to the dates or windows shown at checkout. If we cannot ship within the promised time, we will contact you with an updated estimate and your options, which may include waiting, cancelling, or receiving a refund for the unfulfilled portion.

Refunds after cancellation  
Cancelling a purchase option ends future charges. It does not automatically refund shipments you already received. Because our products are perishable and frozen, we do not accept returns of delivered product except where we have an issue to make right (for example damaged, spoiled, or incorrect items reported promptly with photos). See our Refund policy and FAQ for details, or email info@majidfoods.com.

Questions  
info@majidfoods.com